Distance Sales Agreement

ARTICLE 1 – PARTIES

1.1. SELLER INFORMATIONTitle: KAYA OZON SAĞLIK HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Hereinafter referred to as "SELLER")
Address: Altınşehir, Acısu Cd. No:34/A, 34775 Ümraniye/İstanbul
Phone: 0552 312 91 90
E-mail: info@ozondunyasi.com
Tax Office / No: Alemdağ / 5340752388
MERSİS No: 0534075238800016
KEP Address: kayaozonsaglik@hs06.kep.tr

1.2. BUYER INFORMATION
The person who registers as a member on the ozondunyasi.com shopping site or makes a purchase without registering as a member. (Hereinafter referred to as "BUYER"). The address and contact information used during registration or ordering will be taken as a basis.

ARTICLE 2 – SUBJECT

The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of the product, whose qualities and sales price are specified below, which the BUYER ordered electronically from the SELLER's website ozondunyasi.com.

IMPORTANT NOTE: The sale of Medical Ozone Devices on this website is not made directly through the site. These devices are exhibited for promotional and informational purposes only, and direct contact is required for purchase requests. This contract only covers Cosmetic Products, Food Supplements, and Consumables sold directly through the site by adding them to the cart.

ARTICLE 3 – PRODUCT INFORMATION, PAYMENT AND DELIVERY

3.1. The type, quantity, brand/model, color, number, selling price, payment method of the Goods / Product / Service consist of the information at the time the order is finalized.

3.2. Payment Method: Credit Card / Debit Card (via PayTR Infrastructure) or Wire Transfer/EFT.
3.3. Delivery Address: The address specified by the BUYER in the order form.
3.4. Recipient: The person specified by the BUYER.
3.5. Invoice Address: The address specified by the BUYER in the order form.
3.6. Shipping Company: The SELLER makes its shipments with Yurtiçi Kargo, with whom it has an agreement.

3.7. Shipping Fee:

  • For purchases with an order total of 1000 TL and above, the shipping fee is covered by the SELLER (Free Shipping).
  • For purchases with an order total of below 1000 TL, the shipping fee belongs to the BUYER and is added to the total order amount and collected.

ARTICLE 4 – GENERAL PROVISIONS

4.1. The BUYER declares that they have read and understood the preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the product subject to the contract on the ozondunyasi.com website and have given the necessary confirmation electronically.
4.2. The product subject to the contract shall be delivered to the BUYER or the person/entity at the address indicated by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.
4.3. The SELLER is responsible for delivering the product subject to the contract sound, complete, in accordance with the specifications stated in the order, and with any warranty documents and user manuals, if any.
4.4. If the SELLER cannot fulfill its contractual obligations due to the impossibility of fulfilling the ordered product or service, the SELLER shall notify the consumer before the expiration of the performance period arising from the contract and shall refund the total amount to the BUYER within 14 days.
4.5. For the delivery of the product, this contract must be approved electronically and the payment must be made. If for any reason the product price is not paid or is canceled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product.
4.6. Cosmetic and food supplement products are not medicines. The products on the site are not intended to diagnose or treat any disease. The BUYER is responsible for allergic reactions or health problems that may arise from use, and it is recommended to check the product ingredients before use and consult a doctor if necessary.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to them or to the person/entity at the address indicated, in distant contracts regarding the sale of goods, provided that the SELLER is notified, without incurring any legal or criminal liability and without stating any reason.

To exercise the right of withdrawal, it is mandatory to provide written notification to the SELLER via registered mail, fax, or email within this period.

ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

According to the regulation, the right of withdrawal cannot be exercised for the following products:

a) Goods whose protective elements such as packaging, tape, seal, and package have been opened after delivery, and whose return is unsuitable for health and hygiene reasons. (e.g., cosmetic products, creams, serums, food supplements, etc., that have been unsealed, tried, or used)
b) Goods that are perishable or whose expiration date may pass.
c) Goods prepared in accordance with the consumer's wishes or personal needs.

IN SUMMARY: The BUYER loses the right of withdrawal and cannot return the product from the moment they open the packaging/wrapper of a cosmetic product or food supplement, due to health and hygiene regulations. The returned product must not have lost its resalable characteristic.

ARTICLE 7 – RETURN PROCESS AND COMMUNICATION

In case of exercising the right of withdrawal:
7.1. The invoice of the product to be returned (If the invoice of the product to be returned is corporate, it must be sent along with the return invoice issued by the institution).
7.2. Return form,
7.3. The boxes, packaging, and if any, standard accessories of the products to be returned must be delivered complete and undamaged.
7.4. The BUYER must send the goods back to the SELLER within 10 days from the date on which the BUYER notifies the SELLER of the exercise of the right of withdrawal.
7.5. Return shipments must be made with Yurtiçi Kargo, with which the SELLER has an agreement. For shipments made with a shipping company other than the contracted one, the shipping fee will be covered by the BUYER.
7.6. If, after the product reaches the SELLER, it is determined upon inspection (e.g., unopened packaging) that it complies with the return conditions, the product price will be refunded within 14 days by the method the BUYER used for payment (credit card refund or bank transfer).

ARTICLE 8 – JURISDICTION

In disputes arising from this contract, complaints and objections may be made to the Consumer Arbitration Committee or Consumer Court in the place where the consumer purchased the goods or services or where they reside, within the monetary limits determined by the Ministry of Customs and Trade every December.

ARTICLE 9 – EFFECTIVE DATE

When the BUYER makes the payment for the order placed through the Website, they are deemed to have accepted all the terms of this agreement.

DATE: [Automatically Added by System]
SELLER: KAYA OZON HEALTH SERVICES INDUSTRY AND TRADE LTD. CO.
BUYER: [Customer Name Surname]