Returns and Exchanges Policy

At Ozon Dünyası, customer satisfaction is important to us. If you are not satisfied with the products you purchased, you can exercise your right of return within the conditions stated below.

1. Return Period
You can request a return within 14 (fourteen) days from the date you received your order.

2. Return Conditions
The vast majority of the products we sell (cosmetics, creams, gels, food supplements, etc.) are personal care and hygiene products.
Therefore;

  • Returns of products with opened packaging, protective bands, seals, or packages are not accepted due to health and hygiene rules.
  • If the product has been tried or used, it cannot be returned.
  • The product to be returned must not have lost its resalable characteristic.

3. Return Process
If the product you wish to return meets the above conditions;

  • Please contact us at info@ozondunyasi.com or 0552 312 91 90.
  • Please pack the product securely with its invoice to prevent damage.
  • You can send it with our contracted cargo company Yurtiçi Kargo with shipping paid by the recipient (For discretionary returns other than defective/faulty products, shipping fees may be deducted, details are in the Distance Sales Agreement).

4. Refund
Once the returned product reaches our warehouse and is inspected to confirm that its packaging is unopened and undamaged, the refund will be approved. After approval, the product fee will be refunded to you within 7-14 business days using your original payment method (Credit Card or Bank Transfer).